representing building managment, cleaning and security staff

BSCAA National Newsletter – August 2020

President’s Report

Welcome to the BSCAA August 2020 newsletter.

I hope everyone has progressed through the end of the financial year smoothly, and the transition of wage increases and contract increases has been completed successfully.  Increasing contract prices that are out of our control can be difficult to pass onto our clients.  BSCAA National would like to remind our members that a Superannuation Guarantee rate increase, which has been legislated, is set to apply from 1 July 2021 by 0.5%, and then each year after that until it reaches 12% by 1 July 2025.  It may be an idea to mention this to your clients in preparation for their 2021-2022 budgets.  It’s also important to consider when pricing jobs and preparing tenders.  I am sure this will be a hot topic with the federal government during the retirement income system review.  BSCAA National, in partnership with AustralianSuper, will keep you updated,   You will find more information in our newsletter under SUPERANNUATION – AustralianSuper.

COVID-19 has hit Victoria hard, New South Wales is preparing for more cases, and Queensland has been struck with a disappointing event of infected individuals crossing the border.  With the spread of COVID-19, this has also brought about the high demand in face masks, gloves and PPE.  The Australian Chamber of Commerce and Industry, in partnership with the Department of Industry, Science, Energy and Resources, approached BSCAA National seeking members to participate in a survey on the supply chain and PPE. These shortages may be hindering the cleaning industry from continuing with business as usual operations.  I want to extend a thank you to all those members who participated in the survey.  This data helps strengthen awareness within our industry.

BSCAA National would like to extend a special thank you to Peter Holt, the Assistant Commissioner for Small Business at the ATO for his time presenting a webinar to our members on preparing for the Taxable Payments Reporting System (TPRS) on 29 July.  This webinar and PowerPoint will be made available to members.  Don’t forget the Taxable Payment Annual Report (TPAR) is due 28 August 2020.

During the last four months, our understanding of virtual meetings has increased by 100%.  We are all becoming more tech-savvy in today’s world.   So it is without hesitation that BSCAA National is pleased to extend an exclusive invitation to our members to connect via Zoom with BSCAA Industrial Relations expert, Mark Diamond from Workplace Advisory.  BSCAA National is hosting a Q&A webinar on Wednesday 12th August 2020 at 10 am AEST, where you will be presented with valuable information about JobKeeper, casual employment, redundancy, subcontractors, union visits, and much more.  The best part about this Q&A is you can email BSCAA National with any IR issues you would like clarified by Mark Diamond, and he will answer them on the day – all questions can be anonymous.  Registration is necessary; the link can be found in the newsletter.

I hope everyone has been receiving the BSCAA National eNEWS, if not give us a call or email us if you want to receive them or include work colleagues. eNEWS topics during July were;

  • Pay Guide Release – Security Services
  • Workplace Health and Safety – COVID19 Information for Workplaces
  • Fair Work Increase – Cleaning Services Award – What pay period do they apply?
  • Face Masks in the cleaning industry during COVID-19
  • WeComply Updates – Code of Conduct and National Return to Work Strategy 2020-2030
  • COVID-19  Cleaning – List of resources for members
  • COVID-19 Victoria Update
  • ACCI Survey – PPE Supply
  • JobKeeper and JobSeeker Update
  • Hand sanitisers: Information for manufacturers, suppliers and advertisers

Don’t forget to check us out on Linkedin and Twitter.

Stay safe and keep doing a great job.

Kind regards

Kim Puxty – BSCAA National President


Q&A Webinar with the ATO

On Wednesday 29 July, the BSCAA held a Q&A Webinar with Peter Holt from the ATO. Peter is the ATO’s Assistant Commissioner for Small Business.

Peter gave an update on Taxable Payment Reporting Systems (TPRS) and answered members question regarding the TPRS.

Click here to watch the webinar and for a copy of Peter’s slides.


August’s Helpful Tip

Our National Business Partner, CleanPlan have introduced a new feature in response to COVID-19 – the Compliance Audit, click here for more information.


Business Partner Update

The BSCAA is proud to support our National Business Partners. This month, we are showcasing one of our Platinum Business Partners, Infoware Services.

P: 1300 463 692

Check out Infoware’s recent video on Compliance Reporting.

Take control, make better decisions and increase profitability by implementing Infoware Services; our fully-integrated Australian cleaning industry software solution including jobcosting, rostering and purchasing with industry specific efficiencies and compliance. 

Does your business deserve the best P&L reporting available to slice and dice by jobs, companies, branches, CSM’s, business sectors, divisions or states?

Achieve over 60% reduction in timesheet entry with Infoware’s web based rostering integration to timesheets. Infoware can also automatically adjust timesheets for public holidays and when staff goes on leave, further reducing your admin hassles and pressures.

Optional Optical Character Recognition (OCR) app converts PDF invoices into unapproved invoices removing traditional keying and adding further admin savings. OCR can be extended to electronically file documents in one seamless process. Save considerable time keying data and retrieving documents while reducing errors.

Infoware meets your range of compliance reporting needs:

  • TPAR Reporting for subcontractors (ATO Requirement since 2019)
  • State Based Portable Long Service Leave
  • Single Touch Payroll
  • JobKeeper Top Up Calculations
  • Superannuation
  • State Based Payroll Tax
  • Workers Comp
  • Annual and sick/personal leave entitlements

Plus Infoware solves the riddle of calculating the correct amount to charge a job to cover wages plus all of the above oncosts for true profitability reporting.

Infoware Services even includes our unique i4 Query Report Writer and Excel i4 Plugin to allow you to design your own fast and flexible reporting, giving you real time access to information on any area of your business, regardless of your location. 

Visit or Contact

Time to get in contact with Infoware and take advantage of our SPECIAL OFFER.

Book in a review of Infoware for your business by 30 August 2020 and if installed by 31 December 2020 then first 3 months subscription is free – exclusive to BSCAA members only.



We Comply is a free service to BSCAA members and contains a full suite of Human Resources and Workplace Health and Safety Policies, Work Method Statements and Procedure templates. Click here to log into WeComply.

A separate category for COVID-19 related information and documents has been added.

The following documents and information has recently been added:

  • National Return to Work Strategy 2020 – 2030
  • Code of Conduct

Updates for COVID-19 information:

  • COVID-19 Five things you can do
  • COVID-19 Good Hygiene Checklist
  • COVID-19 How to keep workers safe
  • COVID-19 Suspected or- Confirmed Cases A3 POSTER
  • COVID-19 Update Cleaning Checklist
  • COVID-19 Update on Masks
  • COVID-19 Workplace Checklist

If there is a template for a policy or document you would like to see on the WeComply site, please email with your suggestion.


Industry Updates


Some businesses and organisations are required to prepare COVIDSafe Plans (or similar). These requirements may be implemented under public health or emergency management directions or to meet jurisdictional WHS requirements.

As enforceable government directions are being made regularly, we encourage you to regularly check the links on this page for more information.

Click here for more information.


The Federal Government’s JobKeeper and JobSeeker programs will be extended, but payments will be lowered.

The $1,500 fortnightly wage subsidy is legislated until 27 September 2020. However, from the first week in October, two payment tiers will be introduced.

The top rate will be reduced to $1,200 a fortnight, while those working less than 20 hours a week will be eligible for a $750 payment from October to December.

Between January and March 2021, those payments will again lower to $1,000 for the full rate, which requires 20 hours of work a week or more, and $650 for less than 20 hours a week.

Changes will also be made to the eligibility of the payments to ensure only those who require assistance receive them.

Key points:

  • JobKeeper will fall from $1,500 a fortnight to $1,200 a fortnight in September and fall again in January 2021.
  • People working fewer than 20 hours a week will receive $750 in September and $650 in January 2021.

The JobSeeker payment will fall from $1,100 to $800 a fortnight in September.

To keep up to date with Jobkeeper and the ATO updates, click here.


State News


New Members
BSCAA NSW is pleased to welcome the following new members who have joined this past month. We look forward to meeting you in-person at our events, as soon as we can!

  • Facilities Management Solutions Australia, Sydney
  • SK Solutions Group, Sydney
  • K Lightning Group, Sydney

Upcoming Events
The BSCAA NSW branch has made the difficult decision to not move ahead with the annual AustralianSuper Excellence Awards evening this year. Given the constantly changing regulations and the safety of all our guests, we have decided to look for alternatives for an event in October, including postponing to a later date. We will keep you informed.

Board member profile – Ravindra Naidoo
Ravindra Naidoo has been on the BSCAA NSW board for over 15 years. He has been working in the industry for over 25 years. He is the Financial Controller and Director of HR and IR at Quad Services Pty Ltd.

What do you enjoy about your job? My role in Quad covers many aspects of the business which makes my job interesting and varied. Over the years, we have faced challenges and witnessed significant changes in the industry. Ensuring that we are always keeping abreast of developments and trying to be ahead of the game have been interesting and challenging, and have kept me motivated.

What are some of the challenges in the industry?  2020 has thrown up new challenges. The industry has evolved from an invisible service performed after hours to a frontline industry during the COVID-19 pandemic, one that provides an important service with significant expense and outlay on the part of both the cleaning providers and their clients. Perhaps it is time that Government authorities officially recognised the industry as a frontline industry and afforded it commensurate status.

When we come out of the COVID-19 pandemic, one can anticipate a further challenge – How will clients view cleaning services? Will cleaning maintain its increased importance for which clients will be willing to pay a fair price or will its importance be forgotten, and it once again be seen as an invisible non-core service?


New Members
BSCAA QLD is pleased to welcome the following new members who have joined during the month of July. We look forward to meeting you in-person at our events, as soon as we can!

  • Sanitisation Solution (South East Qld)
  • National Elite Security (South East Qld)
  • Kase Commercial Cleaning (Gold Coast Region)
  • Korgi Pty Ltd (North Brisbane Region)
  • All Good Housekeeping (North Brisbane Region)

Calling all Golf aficionado and players, clear your calendars, polish those clubs and get set for Friday 18th September. Preparations are well underway for the 2020 BSCAA Queensland Golf Day, with more details and team registrations to be released shortly. For sponsorship opportunities, contact 07 3186 4326.

BSCAA Queensland is also working hard behind the scenes on the 2020 AustralianSuper Excellence Awards. We have set aside the evening of Friday 6th November; however, we are also preparing alternative options in light of COVID restrictions and concerns. Nominations will open soon, so now is the time start contemplating who to nominate and for which awards.

Meet the Board – Matthew Evans
Matthew is a recent addition to the Queensland board having joined in 2019.  With over ten years of experience in the Cleaning/Facilities industry, Matthew brings a regional focus to the Board, based in the Toowoomba region.  In his role as Manager of One Team Clean, Matthew is involved in all facets of managing a large-scale family-owned business and adds valuable insight from a small-medium business aspect.

Industry News
Wage Theft – Queensland Minister for Industrial Relations and Minister for Education, the Hon Grace Grace has announced a Bill to criminalise wage theft has been introduced into the Queensland Parliament. For more information visit New Legislation to make wage theft a crime.

South Australia –

Peter Rundle is the South Australian representative on the BSCAA National Board of Directors. He is the key contact for South Australian members for all industry related matters. Peter has many years experience in the industry and is currently the Managing Director of Frontline Support.

You can connect with Peter via email or Linkedin.

Victoria –

Managing coronavirus (COVIC-19) risks:  Face coverings in the Workplace
As most of you are aware, The Victorian Chief Health Officer (CHO) directed all persons over 12 years old living in areas under coronavirus (COVD-19) Stage 3 Stay at Home Restrictions (metropolitan Melbourne and Mitchell Shire) that they wear cloth or surgical face masks or face coverings outside of their home from 11.59pm on 22 July 2020.

This direction was in response to a higher number of coronavirus (COVID-19) cases currently occurring across those regions. Wearing a face mask provides a physical barrier to coronavirus (COVID-19), by preventing the spread of droplets generated when talking, coughing, or sneezing, which helps to protect others in the community.
Worksafe Victoria has some extensive information about face coverings in workplaces in areas under Stage 3 Restrictions to reduce the risk of exposure to coronavirus covering:

  • identifying and controlling risks;
  • consultation with employees and health and safety representatives (HSRs);
  • using ace masks in the workplace;
  • correct use of masks; and
  • legal duties

For further information please visit their website at

Temporary Occupational Health and Safety (COVID-19 Incident Notification) Regulations 2020
Temporary Occupational Health and Safety (COVID-19 Incident Notification) Regulations 2020 (OHS COVID-19 Regulations) commenced on Tuesday 28 July 2020.

In this state of emergency and pandemic situation, timely notification of potential workplace transmission of COVID?19 is critical for efficient and effective management of related health and safety risks, and the prompt investigation of potential breaches of employer duties.

The OHS COVID-19 Regulations extend the operation of Part 5 of the Occupational Health and Safety Act 2004 (OHS Act) to require duty holders to notify WorkSafe if: 

  • an employer becomes aware that an employee or independent contractor engaged by the employer, and any employees of the independent contractor, has received a confirmed diagnosis of COVID-19, and has attended the workplace within the infectious period (being 14 days prior to receiving the confirmed diagnosis of COVID-19 and until clearance from isolation has been received); or
  • a self-employed person has received a confirmed diagnosis of COVID-19 and has attended the workplace within the infectious period (being 14 days prior to receiving the confirmed diagnosis of COVID-19 and until clearance from isolation has been received).

A penalty will apply for failing to notify WorkSafe under section 38 of the OHS Act – up to $39,652 (240 penalty units) for an individual or $198,264 (1200 penalty units) for a body corporate.

The OHS COVID-19 Regulations are temporary in nature and will expire 12 months after their making. WorkSafe will review the OHS COVID-19 Regulations during the 12-month period of operation.

Further information is available on the WorkSafe website here.

Labour Hire
The Labour Hire Authority continues to warn labour hire providers and hosts that during this pandemic, it is more important than ever to ensure the occupational health and safety of their workers.

Compliance with existing workplace laws including the Occupational Health and Safety Act 2004 is a requirement for a labour hire licence. Providers and hosts are encouraged to use the COVID-19 resources from the Department of Health and Human Services (DHHS), WorkSafe Victoria and Safe Work Australia
To help businesses prevent infection in the workplace, plan for and respond to COVID-19 and support contact tracing with record keeping the DHHS has a prepared a range of resources.

Portable Long Service Leave (Victoria)
Quarter 1 returns for the period July 2020 to September 2020 is due on 31st October 2020.

The Victorian Branch is currently organising several virtual informative sessions for members and details of these events will be released shortly.

Australian Super – Access your information on the Go
Accessing your super on the go has never been easier with the AustralianSuper mobile app.  You can manage your super, anywhere, anytime.

You can get the app in three easy steps:

1. Set up your online account
You will need to register for an online AustralianSuper account to access the mobile app.
2. Download the mobile app
Visit the App Store or Google Play to download the AustralianSuper mobile app.
3. Login
You can login to your AustralianSuper account with your username and password

Western Australia –

WA Government finalises Procurement Act 2020  Procurement changes to help boost local businesses during COVID-19
The state government has approved the following changes for greater engagement with business and government.
In summary the changes that take effect from June 2, 2020:

  • Changes to procurement of goods and services contracts
  • Further measures to be implemented for works procurement following the commencement of the Procurement Bill 2020
  • Measures to stimulate the economy by reducing red tape for local businesses to do more Government work

The measures announced are proposed to make it easier for government agencies to award and extend goods and services contracts with local businesses. The plan is to assist the Western Australian economy and local businesses recover from the economic impacts of COVID-19.
The procurement changes for goods and services include:

  • allowing agencies to purchase direct from a local business up to $250,000 (a $200,000 increase on the current limit);
  • lifting the threshold for public tender processes up to $500,000 when at least one local business is involved (an increase of $250,000);
  • enabling agencies to obtain written quotations, in place of a tender, between $250,000 and $500,000, where one or more local businesses can supply; and
  • allowing agencies to extend government contracts with local businesses for up to two years to give businesses certainty.  

These are temporary changes to boost the local economy and businesses during the pandemic. These changes will be in place until the end of 2020.



Re-opening the economy – what does it mean for super investments?

AustralianSuper is working hard to understand and forecast the on-going economic impact of COVID-19 and position the portfolio to deliver the best retirement outcomes for our members.

So far this financial year, the Balanced option (where most members invest) has delivered a negative return of minus 1.1% (from 1 July 2019 to 31 May 2020). While history tells us we can expect a negative return about once every 4 to 5 years, this financial year is likely to be the first negative return for the Balanced option in the last 11 years – since the GFC period.

We expect market volatility to remain for some time, as markets continue to respond to updates on both the virus and economy.

We are closely monitoring economic conditions to understand how different sectors and industries are likely to be impacted and recover from this downturn. The insights and information we gather help guide how we construct the members’ investment portfolios and select the companies and assets we invest in.

To read the full article please visit

Sponsored by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. This information may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at or by calling 1300 300 273.

A reminder from BSCAA & AustralianSuper that the SG rate is still set to increase from 1 July 2021 so please take this into account when budgeting and planning.  For information on the increase please visit

Do you need help with comparing super funds, meeting superannuation obligations and running education seminars? Or would you like to join AustralianSuper’s free clearinghouse?AustralianSuper is the preferred Superannuation fund for the Building Service Industry. To find out when the next Business Briefing is taking place please click here!

Please call 1300 300 273 or contact your state representative directly –

National/VIC/NSW/TAS: Steve Collins,
QLD: John Simpson,
SA/NT: Gary Bridle,
WA: Jo Jones, 

AustralianSuper has been partnered with BSCAA for over 13 years and support multiple cleaning and property management businesses and their staff.


Online Training

The BSCAA cleaning courses provide a comprehensive education pathway for the cleaning industry. The courses are packed with valuable information providing real opportunities for cleaning and hospitality staff to develop new skills.

For information on how the BSCAA cleaning courses can lead to a Certificate III in cleaning: Cert III in Cleaning Operations Pathways

If you have any questions about this training please email or call 02 4962 4435.

Courses include: