representing building managment, cleaning and security staff

BSCAA National Newsletter – February 2019

To download the full newsletter please click here: BSCAA National Newsletter February 2019



Welcome to 2019…

Thank you Hako

The BSCAA National Board of Directors would like to thank Hako for hosting the February 2019 Board Meeting, at their Sydney Head Office.It was great to learn about the history of Hako and see the warehouse of products available. 

Australia’s Commercial Cleaning Industry, Please Take a Bow

When you’re caught up in the day-to-day challenges of running a commercial cleaning business, it’s easy to lose sight of what an important contribution the industry makes to the economy, employees, their families and Australians in general. 

This was highlighted in the 2018-19 report on the industry by the research publisher IBIS World. It just goes to prove what a wonderfully positive contribution all of us involved in and around the commercial cleaning industry are making. We should be proud.

Here is just a quick look at some of the report’s important insights on where we are now and where we’re headed as an industry, and some statistics that you might find startling.

Growing from strength to strength

To borrow a well-worn pun, the commercial cleaning industry in Australia has really been cleaning up over the last five years, and the trend looks set to continue. Industry revenue is expected to grow at an annualised 5% over the five years to 2018-19 to a total of $12 billion for the current year, with growth of 3.3% is expected for the year. Yes, this figure is down on previous years, but still a figure that would be the envy of many industries. 

Contributing to the nation and families

When you read a report like this, it really brings home what a valuable contribution we as an industry make to the nation, individuals and families.

We’ve already mentioned revenue. But consider this; there are 29,517 businesses operating in the industry that employ a whopping 159,213 employees, and pay more than $4.6 billion in wages. That’s a lot of jobs, and a lot of people who rely on and benefit from that income.

Outsourcing trends driving demand

One of the standout findings in the report was that the trend towards outsourced cleaning services has proved a boon for the industry. Part of this is the long-term trend for businesses looking for efficiencies by outsourcing services that aren’t a part of their core business.

To add to that is a growing trend for busy families and ageing households to outsource cleaning services. What’s more, many in-home aged-care programs are now offering cleaning services, particularly for disabled clients. It’s important for us to continue to monitor these trends as an industry, and put ourselves in a position to capitalise on them.

Re-imagining our services and how we provide them

In addition to the outsourcing trends we’re noticing, this report also shows that traditional cleaning companies are re-imagining the services they provide and how they provide them. It’s this kind of thinking that’s going to help drive our industry forward in the future.

One interesting development has been the increasing demand by industry clients for multi-service contract agreements that incorporate once separate services, such cleaning, catering, security and maintenance in the one package.

Some of our larger firms have jumped on this opportunity, and have expanded their scope of services to meet this demand. Recent strategic moves by the industry’s two largest players, Downer EDI Limited and ISS Facility Services, are great examples of this adaption. Downer EDI’s recent acquisition of Spotless Group, for one. 

A look into the crystal ball

Sure, not everything in the industry is beer and skittles. Like any industry, we face our own particular challenges and peccadillos. High staff turnover due to non-standard working hours and low pay, and increasing internal competition are still issues we’re facing. But we’re certainly not throwing up our hands. At the BSCAA, for example, we’re actively working with many industry stakeholders to fix these issues, and the changes are happening.

The good news is that the industry is growing and looks set to continue growing. In fact, the IBIS World report predicts revenue to grow at 3.2% annually over the five years through to 2023-24 to $14.1 billion annually. Okay, it’s lower than the previous five years, but it’s still a growth rate that would please many industries.

All in all, it’s important to reflect on what our industry adds to the Australia economy and the services we provide to Australians in general. And for that, I’d like the commercial cleaning industry to please stand up and take a bow.



We Comply is a free service to BSCAA members and contains a full suite of Human Resources and Workplace Health and Safety Policies, Work Method Statements and Procedure templates. For more details visit 

The following article has been added to WeComply: 

Service Level Agreement SLA Cleaning Services

A Service Level Agreement Template SLA has been developed for use in simple contract arrangements. Change to suit specific needs, review peridcally and adjust as service agreements – schedules of work change. See attached. SLA Provision of Cleaning Services Template

OHS ISO 45001 Safety Standar and Australia’s WHS Strategy: Objective towards 2022

Two attachments are also available to download:

  • 1# Australia’s WHS Strategy 2012 -2022: Australian work health safety strategy 2012-2022
  • 2# ISO 45001 Safety Objectives: OHS ISO 45001 Safety Standard and Australias WHS Strategy

If you have forgotten your WeComply password please contact your state’s BSCAA Office. 


Victoria –

  • 2019 Business Partners?  Opportunities are available this year to help BSCAA to deliver important seminars such topics  ATO – Taxable Payments Reporting System extension to Cleaners and Portable Long Service Benefits Scheme.  Or, sponsor a BSCAA Award?  Contact the BSCAA VIC committee or the secretariat to express your interest.
  • INCLEAN Article:Victoria Government seeks submissions on ‘gig economy’ 
  • Do we have your most recent details?  Members who may have changed their email accounts, could find their included benefits such as Tenderlink, CV Check and WeComply logins are no longer accessible.  Victorian secretariat will be contacting you shortly to check your records. You can send your updated records to the Victorian secretariat bscaavic@bscaa.comor call on 1300 513 306.
  • Victorian events mailing list –if you have any other colleagues you would like to our events mailing list please forward their full name, company and email to

New South Wales –

BSCAA NSW is hosting a breakfast event on Friday 29th March 2019. More details will be released soon.

  • We can all make a difference to end slavery by changing to ethical brands! BSCAA NSW President and Vice-President both attended the Catholic Archdiocese of Sydney Ethical Sourcing Seminar and Expo.
  • BSCAA NSW is working closely with icare Workers Insurance to keep members up to date. Did you know that icare have an employer lookup tool? You can use this to search employers ABN or ACN registered with icare.

Queensland –

  • Last chance to register for the Qld Regional Roadshow proudly sponsored by QLeave is scheduled for 18-20 February 2019 in Cairns, Townsville and Mackay. Confirmed speakers include QLeave, ATO, Workplace Advisory Group, Fair Work Ombudsman and Workplace Health and Safety Queensland.  This is a FREE event so book now! To find out more click here. 
  • BSCAA Qld Golf Day is confirmed for 1 March 2019. With over 100 attendees this is one of the biggest social events of the BSCAA Queensland calendar. Book your team now!

South Australia –

  • The SafeWork SA  Simple steps to safety guide, is full of useful templates and checklists. It helps small businesses to include work health and safety as part of their business planning. By following these simple steps you can create a positive work health and safety culture that contributes to the safety of your business.

Western Australia – 

Tasmania –

  • BSCAA Tasmania’s Excellence Awards will be held on Saturday 16th March 2019 in Launceston. 

Tasmanian Government Tenders – Browse Tenders or Register for eTendering here!