representing building managment, cleaning and security staff

Office Cleaning (Introduction to Professional Cleaning)

In this course we are going to look at why we clean commercial buildings and the skills required to clean (the how to). This course covers the core competencies in cleaning any type of facility from an office to a school, university, hotel, hospital, retirement village or just about any other type of building or facility. Before introducing you to the “how to skills” we would like you to understand the history of cleaning and the “why do we” of commercial cleaning.

The course has been developed in conjunction with Daniels Associates, a leading Registered Training Organisation in the Cleaning Industry.

This course is NOT accredited and does NOT lead to a unit of competency. The knowledge gained from this course can be used to support a recognition process for the accredited unit of competencies, CPPCLO3017 Clean wet areas, CPPCLO3018 Clean and maintain furniture and fittings and CPPCLO3019 Remove waste and recyclable materials.

For more information visit the Daniels Associates website

To log in to an existing course click here. 

Begin BSCAA Online Training

This course covers (3) three basic commercial cleaning competency units (subjects) broken down into the following sections:

  • Section 1 – Introduction
  • Section 2 – Delivering quality commercial cleaning services
  • Section 3 – Identify condition of the building
  • Section 4 – Set-up area, equipment and chemicals
  • Section 5 – Cleaning offices, furniture, fixtures and fittings
  • Section 6 – Bathroom/Restroom cleaning
  • Section 7 – Emptying and removing waste
  • Section 8 – Clean & store equipment



Cost $29.70 (incl. GST)
Unit code & name Office Cleaning (Introduction to Professional Cleaning)
Pre-requisite None
Delivery 100% online, no classroom or assignments.
Time 3 minutes to enrol,  4-6 hours – self paced
Payment Paypal or Mastercard/Visa through our Eway internet payment facility, internet bank transfer by POLI. Click here to read about POLI.


How long? It takes 3 minutes to enrol and pay.  The course takes  4-6 hours to complete depending on your existing knowledge. No need to finish the course in one session!  Log in and out as many times as you like, the system remembers where you are up to.

How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Who should do this course? This course is for anyone working in the cleaning industry or looking for work in the cleaning industry.

How will I be assessed? The course is broken into sections.  At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to be deemed competent. You are required to answer ALL questions in ALL sections correctly to be deemed competent in this subject.

How assessment works:

  1. Read the question;
  2. Select your answer/s from the selection of answers given;
  3. Press “Submit”;
  4. Move onto the next question;
  5. At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section.  If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the learning materials for the section to review and attempt the assessment again.  You can review the learning materials during the assessment.

How to Enrol

Step 1 – Enrol in and pay for this online course.
Step 2 – Complete the online course
Step 3  – Send a copy of your identification to:

For course enquiries:
Fax: (02) 4962 4465
To log in to an existing course click here. 


You are required to verify your identity before we issue your certificate.

Your certificate emailed within 2 business days of receipt of your identification

Click here to view acceptable identification and identification submission details

Step 4 – Wait two (2) business days for your certificate to be emailed.

Course Outline

This course is broken into eight (8) sections as follows:

Section 1 – Introduction

  • 1.2 A Brief History of Cleaning
  • 1.3 Cleaning in the Twentieth Century
  • 1.4 The professional cleaner
  • 1.5 Cleaning methods and procedures

Section 2 – Delivering quality commercial cleaning services

  • 2.1 Introduction
  • 2.2 How do we cleaning effectively in a limited amount of time?
  • 2.3 Planning your cleaning
  • 2.4 The MUST do’s of Cleaning
  • 2.5 The SHOULD do’s of cleaning
  • 2.6 Routine versus Periodic cleaning

Section 3 – Identify condition of the building

  • 3.1 Common soils
  • 3.2 Role of detergents in cleaning
  • 3.3 Cleaning with microfibre
  • 3.4 Cleaning floors with micro-fibre products

Section 4 – Set-up area, equipment and chemicals

  • 4.1 Organise access for cleaning
  • 4.2 Using barricades and warning signs
  • 4.3 Cleaning equipment, chemicals and PPE
  • 4.4 The Cleaner’s Trolley
  • 4.5 Safety problems with electrical equipment
  • 4.6 Preparing chemicals & PPE

Section 5 – Cleaning offices, furniture, fixtures and fittings

  • 5.1 How to Clean and Dress a Room
  • 5.2 Cleaning methods
  • 5.3 Hong assesses the meeting room
  • 5.4 Hong removes rubbish and litter
  • 5.5 Hong dusts and spot cleans
  • 5.6 Hong dresses the area

Section 6 – Bathroom/Restroom cleaning

  • 6.1 Introduction to microbes (germs)
  • 6.2 How germs enter the body
  • 6.3 Hand Washing
  • 6.4 Cleaning and germs (microbes)
  • 6.5 We are cleaning, not disinfecting
  • 6.6 Colour coding
  • 6.7 Contaminated sharps & needles
  • 6.8 Bathroom cleaning chemicals
  • 6.9 Bathroom Odours – Where they are found
  • 6.10 Bathroom cleaning procedures
  • 6.11 Hong assesses the bathroom room
  • 6.12 Hong cleans the toilets and urinals
  • 6.13 Hong cleans the hand basins mirrors and surrounds
  • 6.14 Hong dresses the restroom
  • 6.15 Weekly clean
  • 6.16 Hongs Restroom Pulse Points – Commonly missed areas

Section 7 – Emptying and removing waste

  • 7.1 Introduction to waste removal
  • 7.2 Health and Safety risks associated with waste
  • 7.3 Odours from waste
  • 7.4 Identification and reporting of hazardous waste
  • 7.5 Equipment
  • 7.6 Different work sites have different requirements
  • 7.7 Mechanical lifting
  • 7.8 Waste Segregation and Recycling:
  • 7.9 Recycled Waste
  • 7.10 Clinical Waste
  • 7.11 Liquid Waste

 Section 8 – Clean & store equipment

  • 8.1 Dress the Area, clean and store equipment
  • 8.2 Cleaning and storing equipment
  • 8.3 Dispose of used chemical solutions
  • 8.4 Prepare for the next shift

Got any queries or questions?

Just call (02) 4962 4435 or Email:

Begin BSCAA Online Training

In this course you will learn the following:

This course is copyrighted by “The Daniels Associates of Australasia” who have provided online & in-house training since 2003.  All training and assessment by “The Daniels Associates of Australasia” RTO # 30957.