Shopping centre owners and building service contractors have updated and expanded the sectors’ Code of Conduct for Fair Service Provision (Code of Conduct) 10 years on from its inception.

The Shopping Centre Council of Australia (SCCA) and Building Service Contractors Association of Australia (BSCAA) agreed to update their jointly agreed code of conduct, reflecting new and emerging industry
practices, government regulations, along with issues in response to the COVID-19 pandemic.

The SCCA represents Australia’s major owners, managers, and developers of shopping centres.

Shopping centre owners and managers are responsible for the cleanliness and hygiene of their assets, which are governed by government and regulatory requirements and customer expectations. Cleaning requirements are tailored to individual centres.

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